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Windows 8.1 Error Codes 002000 & 01600 There are multiple causes for these two errors but the heart of it is that your PC/Tablet can’t connect to the Xbox network for whatever reason. Restart Your PC/Tablet Did you know that shutting down your PC/Tablet WILL NOT give you a clean boot? The ONLY way you can get a clean reboot is to choose restart from the shut down menu.

If you don’t use automatic updating, you should check for updates yourself at least once a week. These include optional updates and updates that require you to accept new Terms of Use.

When these updates are available, Windows Update will let you know that they’re ready to be installed.

Refer to the documentation for your antivirus or firewall software to open the settings and make sure that the software is not blocking the app.

If your antivirus or firewall has an app “whitelist” make sure that your Xbox Live-enabled games are on this list.

This means the connection to the Windows Store was lost or could not be made.