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The holiday season can be a stressful time to go shopping, with all the crowds rummaging for deals around you.

As one customer wrote on a comment board last year, “Either I’m just very lucky, or they are really good, because EVERY time I call them, they are just incredible.”J. Penney ranked among the 10 best stores for customer service last year as well and for good reason.

As one customer found out firsthand, they are very responsive and know how to please their customers.

“So, off I went to the back of the store to use the courtesy phone near the customer service desk.

I called and spoke with a very friendly woman, and she was happy to walk me through the process.

But one of the great assets that Kohl’s has, which many of the online retailers on this list do not, is the opportunity to offer quality customer service in the store itself.